Responsible Gaming
Gaming Should Be Entertainment
At Lakes Express, we believe online pokies should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please play responsibly and within your means.
Age Verification
Online pokies in New Zealand are only available to players aged 18 years and older. By accessing our site, you confirm that you meet this legal requirement. We take age verification seriously and reserve the right to request proof of identity.
Warning Signs of Problem Gambling
Please be aware of these warning signs. If you recognise any of these behaviours in yourself or someone you know, help is available:
- Chasing losses by gambling more to recover money lost
- Hiding or lying about the amount of time or money spent gambling
- Neglecting family, friends, work, or study due to gambling
- Gambling with money needed for essential expenses (bills, rent, food)
- Feeling anxious, irritable, or restless when not gambling
- Increasing the amount wagered to feel the same excitement
- Failed attempts to reduce or control gambling
- Borrowing money or using credit to fund gambling
- Experiencing mood swings or depression related to gambling
- Relying on gambling to escape problems or negative feelings
Self-Help Tools & Responsible Gaming Features
Lakes Express and our licensed operators provide tools to help you stay in control:
- Deposit Limits: Set maximum amounts you can deposit within a chosen period (daily, weekly, or monthly)
- Loss Limits: Set maximum amounts you're willing to lose in a session or time period
- Reality Checks: Receive regular reminders of how long you've been playing and how much you've spent
- Time-Out/Cool-Off Period: Take a break from gambling for a set period (hours, days, or weeks)
- Self-Exclusion: Permanently or temporarily exclude yourself from gambling accounts
We encourage you to use these tools proactively. Speak with our support team if you need assistance setting limits.
Support Organisations & Resources
If you're struggling with problem gambling, confidential support is available from recognised organisations:
New Zealand
- Problem Gambling Foundation – Free, confidential support and counselling
www.pgf.nz - Gambling Helpline NZ – 0800 664 262 (free, 24/7)
www.gamblinghelpline.co.nz
International Resources
- GamCare (UK) – Support and counselling
www.gamcare.org.uk - GamStop (UK) – National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia) – Information and counselling
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) – Resources and support
www.responsiblegambling.org - National Council on Problem Gambling (USA) – 1-800-522-4700
www.ncpgambling.org
Need Help?
If you or someone you know is struggling with problem gambling, please reach out for help today. There is no shame in seeking support—trained professionals are available and ready to help you regain control.
Contact the Gambling Helpline NZ on 0800 664 262 (free, 24/7) or visit www.gamblinghelpline.co.nz
Your wellbeing is important to us. Play responsibly.